Frequently Asked Questions

What is RMA?

 RMA stands for return merchandise authorization, it is a process to replace or refund products purchased from IET.

How is RMA done?

1) Call IET RMA department first to obtain an RMA number BEFORE ship any products back to IET. IET is not responsible for lost goods shipped without RMA number.

2) Once you have an RMA number, fill out the RMA form and ship it with your product and the original invoice back to IET.

What is your RMA policy?

1) RMA items must be shipped with copies of invoices, item without proper invoices will not be serviced.

2) All returns must be in its original carton with all the original packaging materials, manuals, cables and other accessories.

3) All returns must be received and processed before replacements are shipped. IET does not cross ship products.

4) The RMA number is valid for 10 days after date of issue.